AKROSS is committed to protecting the privacy and security of our customers’ and users’ personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information related to your use of our services.

1. Information we collect

We collect personal information when you use our services, some information may be collected with your consent including your name, address, telephone number, email address or any other information necessary to provide our services.

We may also collect non-personal information such as usage information, IP addresses, browser type, operating system, mobile device information, and other technical information.

If you use certain Akross products or services, or those of our partners, other conditions may apply, according to specific contracts or agreements. In all cases, we always act based on the law, in a transparent manner and in good faith, and we require our partners, employees and suppliers to do the same. If you would like to know more about the ethical principles that guide our actions, you can access our Code of Ethics, available on our website.

2. How we use information

We use the personal information we collect to provide our services, including processing transactions, managing contracts, sending communications, providing customer support, and improving our services.

We may use non-personal information for data analysis, product development, and improvements to our services.

Your information may also be requested by the appropriate authorities in cases provided for in the General Data Protection Law, and also by the Controller, the company responsible for offering our solutions to the end user under its brand.

In certain cases, your information or data that you have provided, or that has been collected, may be transmitted to servers located in other countries. In these cases, we only transmit information or data to jurisdictions or service providers that have levels of security and respect for privacy similar to or stricter than those required by Brazilian law.

Under no circumstances do we use, share, or process data without the informed consent of its owners and/or outside the limits required by current legislation.

3. Information sharing

We do not share your personal information with third parties except as necessary to provide our services or when required by law.

We may share non-personal information with third parties for the purposes of data analysis, product development and improvements to our services.

All data we have is available for sharing with the Controller for its interests on an unrestricted basis, as applicable, and possibly subject to an additional contract or agreement between you and the Controller.

4. Information security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. This includes physical, technical and administrative security measures.

5. Your privacy rights

You have the right to access, correct, update and delete your personal information. You also have the right to withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact us using the information provided below.

You also have all the rights granted to data subjects by applicable law, in particular the General Data Protection Law - LGPD, and you can consult us at any time through our Data Officer indicated at the end of this document.

6. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting of the revised Privacy Policy on our website.

7. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at the email address or phone number provided on our website.

8. Responsible for the processing of personal data – LGPD

If you have any questions or concerns about issues related to the protection of personal or sensitive data, please contact our data controller at the email address below:

Saulo Zimbaro: dpo@akross.com.br

Updated on 03/04/2025.